What would you rather have - a smooth home purchase that closes on-time with minimal stress? Or one where you wonder - throughout the process - whether your home purchase will go through?Here are a couple stories about recent home sales, that illustrate the difference.
A Trusted Loan OfficerAn investor client of mine had been turned down by two lenders (of the client's choosing) because of the presence of mold in the bank-owned property he was buying. Because of the delays in having his lenders review the deal,
we were under the gun to meet the closing date. Our contract called for a $100 per day penalty for closing late!
I introduced him to Wally, a loan officer whom I know and trust. We informed Wally of the two other lenders' disapproval of the loan because of the mold condition. Probably not a problem, according to Wally. Within 24 hours of the introduction, Wally said my client qualified financially for the loan. He then immediately scheduled the appraisal. A couple days later the appraisal came back well over the purchase price. We closed two weeks later -
a week before the contract closing date.
The closing costs for the purchase were very reasonable. On the order of $500-$1,000 lower than the other deal I'll mention below.
Throughout the process, my trusted loan officer responded to both me and my client whenever we had a question. He returned phone calls promptly; and always told the truth about the status of the loan. My client thanked me for referring him to Wally; and said that if he needs a loan in the future, Wally will be his first choice.Random loan officerA client was excited about buying his first home. He was a veteran, and when we met, he had already pre-qualified for a VA loan with an out-of-state lender. We found a home he loved, and negotiated a great deal - with the seller covering all of his closing costs.
His loan officer, Jeff, seemed very pleasant and helpful. Since a VA loan typically takes a while longer to close, I had set a closing date six weeks out. Jeff said that should be no problem.
The appraisal came back fine. Smooth so far. A couple weeks go by, and Jeff tells me that everything's moving along well. A week before closing I call Jeff to schedule our upcoming closing. "
The closing date's on the 5th of the month? I thought it was the 15th!", he says.
First sign of trouble.I explain that the closing date has always been the 5th of the month (and bring his attention to my first email that clearly indicates such). He says he'll expedite it with the loan processor and the underwriter; shouldn't have any problem closing on time.
A few days later Jeff tells me they haven't been able to get the VA certification for my client (something that should have been known weeks earlier). So, he's shifting him to a FHA loan. The appraiser must re-write the VA appraisal for FHA; and the loan application must be re-submitted to FHA. "May push us back a few days... no more than that", says Jeff.
I'm doubtful at this point.
From that point on, Jeff is unavailable. He doesn't respond to several voicemails. The title company has another contact - Donna - who seems real helpful. She says she's pushing the deal through underwriting, and suggests we extend the closing date one week.
The seller is getting married three days after our initial closing date. Since she'll be on her honeymoon during the new closing date, we must arrange for her to sign the deed and other documents before she leaves. And of course, we must have all the forms notarized at a bank, and delivered to the title company.
Like she doesn't have enough stress or scheduling difficulty three days prior to her wedding.Meanwhile, the buyer has already given notice to his landlord, and scheduled a mover. When we have to push the deal back a week, he has to pay another month's rent, and reschedule the mover. Now he has to live out of the boxes he's packed.
Two days before the
new closing date, Jeff's voicemail indicates he's on vacation for a week. I call Colleen (Jeff's assistant), and all she'll say is that the loan is in underwriting. She gets snippy with me when I push her for more information. She gives me a statement that will she thinks will get me off her back - "maybe it'll be done today".
Riiiiiiight.The second closing date comes and goes.
Thank God the seller is out of town... but my buyer is literally overcome with stress. Five days later, we finally get the OK to close - not from the lender, but from the title company. Nearly three weeks after the initial closing date, we finally close the deal.
My client, the buyer, asks me if there's any way to report the lender for the terrible mishandling of his loan.
The DifferenceAs you can see, there's a world of difference between a trusted, efficient loan officer, and - well, you fill in the rest. I invest time and effort into interviewing and qualifying loan officers... because when I refer a client to a lender, I want to know that they'll work as hard as I do to minimize the stress of buying a home. My ProblemMany of my buyer clients have already pre-qualified for a loan at the time I meet them. I don't know their loan officer, nor the nature of their relationship. As I'm trying to cultivate a new relationship with a buyer, it feels pushy to me to suggest that they speak with another loan officer.
And - who knows? - maybe their loan officer is excellent! (My first contact with Wally was when a buyer client introduced me to him!)
What can you do?By all means, I recommend pre-qualifying for a loan before you begin looking for a new home. When you interview a Realtor, ask if they have trusted loan officer(s) who:
- They have worked with in the past, and have always demonstrated their ability to communicate throughout the process, and get deals closed on time.
- Have low closing costs.
- Are knowledgeable about all types of loans and home buyer assistance programs, and help you find the best program(s) for your unique circumstances.
- Can work with you, if necessary, to clear up any credit dings that might otherwise increase your house payment
If the Realtor doesn't have preferred lenders (or doesn't understand your questions), you have the wrong Realtor.
Unless you have prior personal experience with a loan officer, I highly recommend you consider your Realtor's trusted lender!